Walk-In Clinic


The clinic is currently closed.  Due to Covid-19, effective March 23, 2020 our walk-in clinic services will be adjusted to pre-booked appointments.  Sessions will be conducted by phone or video conferencing.  To book your walk-in session please leave a message at reception:  613-723-1623×232. 


Accessible, FREE, timely service to children’s mental health services.

Don’t wait — get help from a professional now.

Sometimes children need help right away in a no-pressure, welcoming environment. The walk-in clinic at Crossroads Children’s Mental Health Centre was created in response to a need we saw in the Ottawa community — we wanted to remove barriers to getting help.

The walk-in clinic gives Ottawa families access to children’s mental health services in a timely way. At Crossroads, we believe that no child or family should ever be left behind.

Visitors to the walk-in clinic may access a counselling session, where our experienced, professional staff help identify issues and equip families with tools and strategies to address their concerns. Do you have concerns about:

  • Your child’s behaviour?
  • Your child’s emotional state?
  • School-related issues?
  • Your child’s struggles with peers?
  • A family conflict?
  • Other parenting issues?

The focus of each walk-in session is determined by each family’s unique needs. Our goal is to help generate solutions to address your concerns and for you to leave feeling reassured

Please note: When you visit the walk-in clinic, we are required by law to inquire about custody arrangements. In the event of joint custody, both parents must agree to a child being seen at the clinic. Feel free to contact us if you have any questions:  613-723-1623, extension 232; or info@crossroadschildren.ca. 

Clinic location:  1755 Courtwood Crescent

Hours:  Wednesdays from 9 a.m. to noon

Thursdays from noon to 8 p.m. (last appointment at 6:30 p.m.)

Call ahead for the day/evening’s wait time: 613-723-1623 extension 333.

If you cannot get to the walk-in clinic, please give us a call at 613-723-1623, extension 232, so that we can explore other service options with you.


Here are the forms you will be asked to complete when you arrive.
Feel free to fill them out in advance and bring them with you.






Walk In Clinic Hours

Appointment required until further notice.


9am – noon


Noon – 8pm
(last appointment 6:30pm)

 Download Clinic Forms


1755 Courtwood Crescent
Ottawa, ON K2C 3J2

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