Walk-In Clinic Accessible, free and timely children’s mental health services

Crossroads Children’s Mental Health Centre walk-in clinic provides free, quick access to services for families seeking help for their infant, toddler or child’s severe social, emotional and behavioural challenges. No referral is required.

Walk-in clinic participants may access a counselling session where our experienced, professional staff help identify issues and equip families with tools and strategies to address their concerns.

Do you have concerns about:    

Your child’s behaviour?
Your child’s emotional state?
How your child is managing through this COVID-19 situation?
A family conflict?
Other parenting issues?

The focus of each walk-in session is determined by your family’s unique needs. Our goal is to help generate solutions to address your concerns and leave you feeling reassured.

Who can participate:

Crossroads’ services are available to children under the age of 12 and their families. You can join as a family, as a parent or you can support your child to participate on their own.

Please note:

  • To participate in the walk-in clinic you must reside in Ottawa
  • We are required by law to inquire about custody arrangements. In the event of joint custody, both legal guardians must agree to the caregiver and/or the child being seen at the clinic as the file is opened in the child’s name.  Please contact us if you have any questions:  613-723-1623 ext 232.

How the walk-in clinic works:

Due to the pandemic, our walk-in clinic services have been adjusted to pre-booked appointments.   You may attend the clinic in-person or virtually.   To book an appointment please give us a call at 613-723-1623 ext 232, email info@crossroadschildren.ca, or book a session anytime at counsellingconnect.org.

When your virtual session is booked, you will receive an invitation to participate through MS Teams.

Here are some basic Microsoft Teams instructions:

Set up video chat on your computer

Set up video chat on your tablet or phone

Don’t want to come in person and don’t have a device or access to the Internet? We will provide you with a call-in number to connect with a member of our team for your Walk-In Session.


Don’t wait — the Crossroads team is here for you, get help from a mental health professional now.

All of our services are free of charge.


Documents that will be reviewed with you:


Privacy Policy booklet for Parents





Walk In Clinic Hours

Provided in-person or virtually, by appointment until further notice.

WEDNESDAY 9am – noon  and

THURSDAY  Noon-8pm  (last appointment 6pm)

 Download Clinic Forms


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