Child & Family Clinic Accessible, free and timely children’s mental health services

Our Child & Family Clinic provides free, quick access to services for families seeking help for their infant, toddler or child’s severe social, emotional and behavioural challenges. No referral is required.

Clinic participants may access a counselling session where our experienced, professional staff help identify issues and equip families with tools and strategies to address their concerns.

Do you have concerns about:    

Your child’s behaviour?
Your child’s emotional state?
How the pandemic has affected your child?
A family conflict?
Other parenting issues?

The focus of each session is determined by your family’s unique needs. Our goal is to help generate solutions to address your concerns and leave you feeling reassured.

Who can participate:

All Crossroads services are available to children under the age of 12 and their families. You can join as a family, as a parent, or you can support your child to participate on their own.

Please note:

  • To participate in the clinic you must reside in the Ottawa area:   Area Served
  • We are required by law to inquire about custody arrangements. In the event of joint custody, both legal guardians must agree to the caregiver and/or the child being seen at the clinic as the file is opened in the child’s name.  Please contact us if you have any questions:  613-723-1623 ext 232.

How the Child & Family Clinic works:

An appointment is required to access clinic services.  In-person sessions: Your safety and the safety of our employees is our top priority.  If you have tested positive or have any symptoms of Covid-19 and/or have been exposed to someone with Covid or someone who has Covid-19 symptoms, please delay your in-person contact with us.

To book an appointment please give us a call at 613-723-1623 ext 232, email, or book a session anytime at

Virtual sessions:  We use MS Teams for virtual sessions.  When your virtual session is booked, you will receive an invitation to participate through MS Teams.

Here are some basic Microsoft Teams instructions:

Set up video chat on your computer 

How to set up video chat on your computer ACCESSIBLE

Set up video chat on your tablet or phone

How to set up video chat on phone or tablet ACCESSIBLE

Don’t have a device or access to the Internet? We will provide you with a call-in number to connect with a member of our team for your session.


Don’t wait — the Crossroads team is here for you, get help from a mental health professional now.

All of our services are free of charge.


This document will be reviewed with you:

Privacy Policy booklet for Parents





Child & Family Clinic Hours

Let us know if you would prefer an in-person,  phone, or virtual session when booking your appointment.

WEDNESDAY 9am – noon  and

THURSDAY  Noon-8pm 


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