Privacy Policy

Privacy Policy

CCMHC’s Privacy Policy Booklet:  Privacy Booklet for Parents

Keeping your personal information safe is an important part of the service we offer.  Crossroads Children’s Mental Health Centre (CCMHC) is committed to protecting the privacy of the personal information that is shared with us by clients, employees, board members, volunteers, donors and others who may be involved with the CCMHC.  We collect personal information from you only for the purposes we identify to you when we collect this information.  Only CCMHC personnel that are authorized to access personal information may, based only on their need to deal with the information for the reason(s) for which it was obtained. We value the trust of those who deal with us, and we strive to maintain the accuracy, confidentiality and security of all personal information.

 Safeguarding Your Personal Information

We take all necessary precautions to ensure that personal information is safeguarded and used only for the purpose(s) for which it was provided, whether it is stored in electronic or paper format. In all cases, information is protected from unauthorized access and kept only as long as is reasonably required. For example, our electronic files are password protected and accessible only by authorized employees on a need-to-know basis.

We will obtain your consent before using or disclosing your personal information for any purpose, except where the law provides an exemption.

In certain circumstances we may be required to provide personal information for legal or regulatory purposes. In exceptional circumstances, we may also be required to share information with law enforcement agencies, in emergencies, where required by court order or search warrant, or to report suspected child abuse as required by legislation in all provinces and territories in Canada.

Website Cookies

Website cookies are small data files that are placed on your computer or mobile device when you visit any website. Cookies are widely used by website owners in order to make their websites work – or work more efficiently, as well as to provide reporting information.

CCMHC’s website,, only collects cookies that are strictly necessary for our website to function properly, and therefore cannot be disabled by users.  There are two; both are for analytics and customization purposes. 

To make our website usable for people with disabilities and to comply with the Accessibility for Ontarians Disabilities Act (AODA), CCMHC uses Userway as its web accessibility solution for WCAG compliance.  Here is Userway’s cookie policy:  Userway Cookie Policy

You have the right to refuse, place limits on (lock box) or withdraw your consent for the collection, use and disclosure of your personal information at any time  by contacting:

Michael Hone, Executive Director, CCMHC’s Privacy Officer.  You can reach him at 613-723-1623 extension 228.


Child & Family Clinic Hours


Let us know if you would prefer an in-person,  phone, or virtual session when booking your appointment.

WEDNESDAY 9am – noon  and

THURSDAY  Noon-8pm 


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