Parent Feedback

After single session therapy or full services, we ask parents for feedback.  Here are some  responses:

“After many frustrating experiences in trying to access parenting support for our family, where the main strategies are based in punitive methods and conditional approval, it was truly a relief to work with a counselor from Crossroads. It has never been my experience that a counselor would not attribute ANY negative intent to the child, or suggest that the reason a child is struggling is because they are not punished for their negative behaviour. I am absolutely thrilled this resource exists to support families and provide a collaborative attachment-focused alternative. Thank you!”

“Our counsellor has been great at establishing a connection with our child and has great instincts about how to get to the heart of the issue. He is relatable and meets our child on their level but encourages them to grow in ways that are just right. He quickly created a rapport and a trusted safe space for our child to be able to express difficult feelings. Our child feels validated and heard. Our counsellor has also been a great guide for us as parents as we navigate the parenting challenges we face.”

“Our counsellor had a great approach and a thorough understanding of the challenges we are facing.”

“An absolute breath of fresh air. Up to this point, I’ve never felt anyone has truly had my daughter’s best interests at heart until we met our Crossroads counsellor. Right from the beginning she focused on my daughter and was so gentle, picking up on subtle cues of discomfort in her that in the past only I have been able to pick on, and immediately changing the tone or refocusing on speaking to me so as not to upset my daughter. I can’t express my gratitude enough to her for showing so much care and affection to a very worried little girl.”

“We think Crossroads offers an outstanding service to our community. This organization has guided us in overcoming school-related challenges using an approach that is tailored to the personality of our child. Thank you!”

“Our counsellor was very understanding and made me feel like I was doing a good job as mom. She spoke to my son in a very calm and friendly way to make him feel good about sharing. I never felt rushed or uncomfortable sharing.”

“I was looking to receive some guidance on how to best support my daughter while leaving an abusive relationship with her father. Not only did I get the guidance I needed to support my daughter but I got reassuring words or comfort and guidance for my health and well being.  Phenomenal services.”

“I cannot say enough about our counsellor and his session with my daughter. I have been to many child therapists as a kid and we saw another a few years ago with my daughter and while all were great, our Crossroads counsellor is EXCEPTIONAL. He is a special individual and engaged my daughter, created an open dialogue and she had fun while learning! We talked about the session being about her and it’s a safe space for her to say whatever she wanted even about Mommy but he took it to the next level. She valued and trusted him and opened up.”

“Our counsellor has been the only true support in this field for my son. Though he has some trouble communicating with her at times, he himself finds the idea of contact with her (and her help) soothing and calming to his fears, and dysregulation.”

“Couldn’t be happier with our walk-in session appointment! We felt so supported and left we a sense of relief that our son’s future will look brighter with the help we know we are going to receive. What a wonderful first step in the process!

“My grandson really enjoyed the session he had. He was nervous at first but the Crossroads counsellor made him feel comfortable. He is looking forward to going back. Everything was explained to him so he understood what was going on. He definitely can benefit from this service. Thank you.”


Child & Family Clinic Hours

Let us know if you would prefer an in-person,  phone, or virtual session when booking your appointment.

WEDNESDAY 9am – noon  and

THURSDAY  Noon-8pm 

 Download Clinic Forms


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