Our Approach

Crossroads uses evidence-informed based practices to get results. We bring together the latest the research has to offer, our clinical experience, and the expertise you bring as the person who knows your child and family best.  Evidence-informed practices used at Crossroads include:

Collaborative Problem Solving (CPS):

The CPS philosophy is at the heart of everything that we do here at Crossroads. That’s because we firmly believe that children (and families) do well if they can. While conventional wisdom would have us believe things like: “kids only do well when they want to” or “bad behavior is the result of bad parenting”, we believe that children and families want to do well, and we work with them to address what’s getting in the way. Rather than using reward and punishment systems to increase compliance, CPS is a trauma-informed approach that supports the child (and family) to gain important thinking skills to be successful and make lasting change.  We use CPS with children 3-12 years of age.

Circle of Security:

At Crossroads, we focus on relationships. We know that a strong secure attachment to a parent or caregiver is the basis of lifelong mental health and resilience. For children birth to 6 years of age, we use Circle of Security to foster attachment and to help parents and caregivers discover, interpret, understand and respond to their children’s behavior and cues. Circle Of Security is also used to support children and families with a history of trauma and/or disrupted relationships.

Cognitive Behavioural Therapy:

Cognitive-behavioural therapy (CBT) is a practical, short-term form of psychotherapy. It helps people to develop skills and strategies for becoming and staying healthy. CBT focuses on the here-and-now—on the problems that come up in day-to-day life. CBT helps people to examine how they make sense of what is happening around them and how these perceptions affect the way they feel.  We use CBT with children 3 to 12 years of age and their caregivers.

Emotionally Focused Family Therapy

Emotion-Focused Family Therapy and Emotion Coaching are based on the principle that the avoidance of and the inability to regulate and cope with emotions are common to a number of mental health issues. An individual’s temperament may make emotions painful and difficult to tolerate, and this combined with life events, can result in a reliance on strategies that focus on avoiding difficult emotions such as shame, anger, sadness and fear. When emotions are not acknowledged, felt, and processed individuals often need to engage in maladaptive coping and often develop depressed mood and anxiety.  We use EFFT with children and their caregivers who have disordered eating.

Feedback Informed Treatment (FIT)

Crossroads is committed to ensuring parent/caregiver needs are met during treatment.

The evidence-informed Feedback Informed Treatment (FIT) approach is used in our Home-Based and Therapy programs. After each session parents are asked for their perspective on the effectiveness of treatment, so the worker will know if a different treatment approach is required.  Our staff are extensively trained and will not be offended.  The parent’s opinion is essential to ensuring effective treatment.

Trauma Focused Cognitive Behavioural Therapy

Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) is an evidence-based treatment for children and adolescents impacted by trauma. We use this with children 3 to 12 and their caregivers.

Zones of Regulation:

We offer parent/caregiver groups in Zones of Regulation so that families can support their children to use the tools in their day-to-day living environment.  Zones of Regulation helps children develop skills in self-regulation. Children learn to become more aware of their emotions, use strategies to control their impulses, manage their sensory needs, and improve their readiness to problem solve.  In our Day Treatment Program we use the Zones of Regulation as a tool in each classroom.

Crossroads believes strongly in the following:

Child & Family Engagement:

We know that treatment outcomes improve when children and families are meaningfully engaged in their treatment. At Crossroads, we are committed to working in partnership with you and your child to ensure that services are meeting your needs and that your voice is reflected in the treatment goals and service delivery.

We know that families come in many shapes and sizes. If there is someone in your circle of support that you would like to involve in your child’s care plan, please let us know so that with your consent, we can include them as a resource.

Diversity, Equity & Inclusion:

Crossroads recognizes the importance of diversity, equity and inclusion in mental health care. Regardless of a child or family’s identity or social, economic or cultural position, we believe that access to quality mental health care that is inclusive and free from discrimination is a fundamental human right. We also acknowledge that experiences of marginalization based on age, gender, status, ethnicity, race, sexual orientation, ability and so on, are not individual problems, but rather rooted in inequities in society and can result in poor mental health outcomes. While our work centers on treatment for children and their families, we also recognize and embrace our role in and responsibility toward social justice.

We believe that culture is central to health and healing. We will work closely with you to ensure that your culture and traditions are integrated in the service plan. If you self-identify as francophone and/or First Nation, Inuit or Metis, we will actively offer francophone or indigenous-specific services through our community partners, empowering you to make an informed choice about where you want to receive services.

Crossroads is a queer and trans-positive space.



Child & Family Clinic Hours


Let us know if you would prefer an in-person,  phone, or virtual session when booking your appointment.

WEDNESDAY 9am – noon  and

THURSDAY  Noon-8pm 


Back to top