Getting Started and Informed

All of our services are free of charge.

If you are worried about your child’s mental health and they are under the age of 12 — including infants and newborns — and you live in Ottawa, give us a call at 613-723-1623, extension 232, or email us at  We will do our best to answer your questions and explain what steps to take to access our services, or help you find other services that are better suited to your family’s needs.

Crossroads is not funded to serve Francophone families.  Le Centre Psychosocial in Ottawa’s east end provides French language services.  They can be reached by calling 613-789-2240;

The wait time for our services varies and depends on the program.  If you would like help right away we suggest you visit our walk-in clinic.

Services when you need them

You can access our mental health walk-in clinic, located at our office, 1755 Courtwood Crescent. The clinic is open Wednesdays from 9 a.m. to noon and Thursdays from noon to 8 p.m. (last session 6 p.m.). The walk-in clinic provides an opportunity to meet with a counsellor who will help you determine the best course of action to address your concerns. At the end of the walk-in session, you may:

  • decide that you have what you need to support your child with your existing strengths, resources, and networks;
  • gain ideas, information and referrals for follow up on supports for your child;
  • leave with an appointment for additional services with Crossroads, such as in-home treatment, child and family therapy, or skill building groups.

If you cannot get to the walk-in clinic, please give us a call at 613-723-1623, extension 232 so that we can explore other service options with you.

IMPORTANT: When you come to the walk-in clinic or call us for services, Crossroads is required by law to inquire about custody arrangements. In the event of joint custody, both parents must agree to services, including a child being seen at the clinic. Feel free to contact us if you have any questions:  613-723-1623, extension 232.

Parent Support and Confidential Helpline

When you contact us we will actively listen to your concerns and help you determine the right course of action for your situation.   We may refer you to services within Crossroads Children’s Mental Health Centre or help you find other services in the community that are better suited to your family’s needs.

Unfortunately, trying to find the right mental health service at the right time for your child can sometimes leave parents/caregivers feeling confused, stressed or alone. Parents Lifeline of Eastern Ontario (PLEO) is co-located at Crossroads and staffed by parents who understand what you are going through because they have supported their own child through the mental health or addiction system. PLEO can lend a listening ear, provide resources, and help you navigate the system to better understand what service options might be available to you in the community.

PLEO’s confidential helpline:  In Ottawa call: 613-321-3211.  Outside Ottawa within Eastern Ontario call: 1-855-775-7005 (Toll Free)

PLEO also offers support groups for parents and caregivers of children under 12 years old who are struggling with mental health challenges on the first Wednesday of every month from 6:30-8:30pm, here at Crossroads (1755 Courtwood).  Groups are open to everyone; no registration is required. For more information, call PLEO at 613-321-3211 or toll free at 1-855-775-7005. You can also email at


Crisis Services

24/7 Crisis Line – Youth Services Bureau

24/7 Distress Line-Ottawa Distress Centre and Region

Directory of Services and Resources:

311 Ottawa

Parent/Caregiver Support:

Parents’ Lifelines of Eastern Ontario

Parents for Children’s Mental Health

Collaborative Problem-Solving:

Think Kids

Child Development:

Centre on the Developing Child at Harvard

Ontario Centre of Excellence For Child and Youth Mental Health

Walk In Clinic Hours

Appointment required until further notice.

Visit to book your same or next day appointment!


9am – noon


Noon – 8pm
(last appointment 6pm)

 Download Clinic Forms


1755 Courtwood Crescent
Ottawa, ON K2C 3J2

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