Getting Started and Informed

All of our services are free of charge.

If you are worried about your child’s mental health and they are under the age of 12 — including infants and newborns — and you live in Ottawa, give us a call at 613-723-1623, extension 232, or email us at  We will do our best to answer your questions and help you find services suited to your family’s needs.

For Francophone services, please call Le Cap, 613-789-2240;

Services when you need them.

You can book a same or next day appointment with us at  Or contact us directly at 613-723-1623 ext 232 or at

Crossroads’ walk-in clinic provides an opportunity to meet with a counsellor who will help you determine the best course of action to address your concerns. At the end of the walk-in session, you may:

  • decide that you have what you need to support your child with your existing strengths, resources, and networks;
  • gain ideas, information and referrals for follow up on supports for your child;
  • opt for additional services with Crossroads, such as in-home treatment, child and family therapy, or skill building groups.

Who can participate:

Crossroads’ services are available to infants, toddlers and children under 12 years old and their families. You can join the session as a family, as a parent or you can support your child to participate on their own.

Please note:

  • To participate in the walk-in clinic, you must reside in Ottawa
  • We are required by law to inquire about custody arrangements. In the event of joint custody, both legal guardians must agree to the caregiver and/or the child being seen at the clinic as the file is opened in the child’s name. Feel free to contact us if you have any questions:  613-723-1623 x 232.

Due to Covid-19, our walk-in clinic services have been adjusted to pre-booked appointments.  In-person as well as virtual appointments are available.   Contact us at 613-723-1623 ext 232, or at to book your session.

Once the session is booked, you will receive an invitation to participate through MS Teams.  Here are some instructions:

Set up video chat on your computer          Set up video chat on your tablet or phone

Don’t want to come in person or have a device or access to the internet?  We will provide you with a call-in number to connect with a member of our team for your telephone walk-in session.

Parent Support and Confidential Helpline

Unfortunately, trying to find the right mental health service at the right time for your child can sometimes leave parents/caregivers feeling confused, stressed or alone. Parents Lifeline of Eastern Ontario (PLEO) is co-located at Crossroads and staffed by parents who understand what you are going through because they have supported their own child through the mental health or addiction system. PLEO can lend a listening ear, provide resources, and help you navigate the system to better understand what service options might be available to you in the community.

PLEO’s confidential helpline:  In Ottawa call: 613-321-3211.  Outside Ottawa within Eastern Ontario call: 1-855-775-7005 (Toll Free)

PLEO also offers support groups for parents and caregivers of children under 12 years old who are struggling with mental health challenges on the first Wednesday of every month from 6:30-8:30pm, here at Crossroads (1755 Courtwood).  Groups are open to everyone; no registration is required. For more information, call PLEO at 613-321-3211 or toll free at 1-855-775-7005. You can also email at


Counselling Connect provides free access to a same-day or next-day phone or video counselling session. This service is for children, youth, adults and families in Ottawa and the surrounding area. 14 Ottawa agencies are involved, and there is no waiting list.
You, your partner or your children may be concerned about:

✓ Sleep issues

✓ Anxiety and depression
✓ Bullying
✓ Behavioural issues
✓ Separation
✓ Relationships
✓ Grief and loss
✓ Drugs and alcohol
✓ Gender and sexuality
✓ Adjusting to life in Canada
✓ Problem gambling
✓ Isolation and loneliness
Visit to book a session. 


Crisis Services

24/7 Crisis Line – Youth Services Bureau

24/7 Distress Line-Ottawa Distress Centre and Region

Directory of Services and Resources:

311 Ottawa

Parent/Caregiver Support:

Parents’ Lifelines of Eastern Ontario

Parents for Children’s Mental Health

Collaborative Problem-Solving:

Think Kids

Child Development:

Centre on the Developing Child at Harvard

Ontario Centre of Excellence For Child and Youth Mental Health

Walk In Clinic Hours

Provided in-person or virtually, by appointment until further notice.

WEDNESDAY 9am – noon  and

THURSDAY  Noon-8pm  (last appointment 6pm)

 Download Clinic Forms


Back to top