Getting Started and Informed


Youth Services Bureau 24-7 Crisis Line or Chat:  Call 613-260-2360 or 1-877-377-7775 (toll free for Eastern Ontario) or text

Distress Centre 24-7 Crisis Line: Call 613-238-3311 or 1-866-996-0991 (toll free for Eastern Ontario).

TAO-Tel-Aide 24/7, service confidentiel : Composez jour et nuit le 613-741-6433 ou le 1-800-567-9699



For Crossroads services contact us directly at 613-723-1623 ext. 232 or at , or visit for a single session appointment with us.

To get help for yourself and/or family, book a quick-access single-session appointment on Counselling Connect,

If your child is over the age of 12, contact the Youth Services Bureau at 613-729-1000 or

All services are free of charge.

Pour des services en santé mentale en français pour les personnes et familles francophones, prenez rendez-vous à Counselling on Connecte,,  ou contactez Le Cap au 613-789-2240;

For Indigenous services, book a session with an Indigenous counsellor on Counselling Connect,, or call Wabano at 613-748-5999;

Our Child & Family Clinic:

These quick-access single-session appointments provide an opportunity to meet with one of our trained mental health professionals who will work closely with you to determine the best course of action to address your concerns. At the end of the session, you may:

  • decide that you have what you need to support your child with your existing strengths and resources;
  • gain ideas, information and referrals for follow up on supports for your child;
  • opt for other services with Crossroads, such as in-home treatment, child and family therapy, or skill building groups.

*To participate in a quick-access Child & Family Clinic session, you must reside in Ottawa. Please see the Area Served page in the About Crossroads tab.

**We are also required by law to inquire about custody arrangements. In the event of joint custody, both legal guardians must agree to the service as the file is opened in the child’s name. If you have any questions about custody or consent to services, please call us at  613-723-1623 x 232.

In-person, phone or video-sessions:

Due to Covid-19, all of our quick-access single-sessions must be pre-booked.

Sessions are conducted in-person or by video or phone. If you prefer an in-person session, we ask that you complete our Covid-19 self-assessment:     Screener

Video-sessions: We offer virtual sessions using MS Teams. Once the single-session appointment is booked, you will receive an invitation to participate through MS Teams.  Please read the following instructions before your session.

Set up video chat on your computer          Set up video chat on your tablet or phone

Phone sessions: If you not have a device or access to the internet or you would prefer to access services by phone, we will provide you with a call-in number to connect with a member of our team.


Parent Support and Confidential Helpline

Unfortunately, trying to find the right mental health service at the right time for your child can sometimes leave parents/caregivers feeling confused, stressed or alone. Parents Lifeline of Eastern Ontario (PLEO) is staffed by parents who understand what you are going through because they have supported their own child through the mental health or addiction system. PLEO can lend a listening ear, provide resources, and help you navigate the system to better understand what service options might be available to you in the community.  PLEO’s confidential helpline:  In Ottawa call: 613-321-3211 or toll free at 1-855-775-7005

1Call1Click helps you find the right mental health and addiction service and will assist you with making the appointment.   This is a bilingual service that also coordinates care for children & youth with complex mental health and addictions needs who require services from numerous providers.    1Call1Click     613-260-2360 or toll free at 1-877-377-7775


Child & Family Clinic Hours

Let us know if you would prefer an in-person,  phone, or virtual session when booking your appointment.

WEDNESDAY 9am – noon  and

THURSDAY  Noon-8pm 

 Download Clinic Forms


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