HOW TO ACCESS SERVICES IN A CRISIS SITUATION
Youth Services Bureau 24-7 Crisis Line or Chat: Call 613-260-2360 or 1-877-377-7775 (toll free for Eastern Ontario) or text chat.ysb.ca
Distress Centre 24-7 Crisis Line: Call 613-238-3311 or 1-866-996-0991 (toll free for Eastern Ontario).
TAO-Tel-Aide 24/7, service confidentiel : Composez jour et nuit le 613-741-6433 ou le 1-800-567-9699
HOW TO ACCESS MENTAL HEALTH SERVICES
To get help for yourself, child and family, book a quick-access single-session appointment on Counselling Connect, counsellingconnect.org.
If your child is over the age of 12, contact the Youth Services Bureau at 613-729-1000 or firstname.lastname@example.org
All services are free of charge.
Pour des services en santé mentale en français pour les personnes et familles francophones, prenez rendez-vous à Counselling on Connecte, counsellingconnect.org, ou contactez Le Cap au 613-789-2240; centrelecap.ca
Quick Access Single-Session Appointments*
Quick Access single-session appointments provide an opportunity to meet with a trained mental health professional who will work closely with you to determine the best course of action to address your concerns. At the end of the session, you may:
- decide that you have what you need to support your child with your existing strengths and resources;
- gain ideas, information and referrals for follow up on supports for your child;
- opt for other services with Crossroads, such as in-home treatment, child and family therapy, or skill building groups.
*To participate in a quick access single session, you must reside in Ottawa. Please see the Areas Served page in the About Crossroads tab.
**We are also required by law to inquire about custody arrangements. In the event of joint custody, both legal guardians must agree to the service as the file is opened in the child’s name. If you have any questions about custody or consent to services, please call us at 613-723-1623 x 232.
In-person, phone or video-session:
Due to Covid-19, all our quick-access single-sessions must be pre-booked.
In-person sessions: Your safety and the safety of our staff is our top priority. Where possible, we are conducting quick access single-sessions by video or phone. If the event that your child or family needs to attend an in-person session, we ask that you read following Guideline for in-person services and complete a Covid-19 self-assessment.
Video-sessions: We offer virtual sessions using MS Teams. Once the quick access single-session appointment is booked, you will receive an invitation to participate through MS Teams. Please read the following instructions before your session.
Phone sessions: If you not have a device or access to the internet or you would prefer to access services by phone, we will provide you with a call-in number to connect with a member of our team.
STILL STRUGGLING TO FIND MENTAL HEALTH SERVICES FOR YOUR CHILD?
Parent Support and Confidential Helpline
Unfortunately, trying to find the right mental health service at the right time for your child can sometimes leave parents/caregivers feeling confused, stressed or alone. Parents Lifeline of Eastern Ontario (PLEO) is co-located at Crossroads and staffed by parents who understand what you are going through because they have supported their own child through the mental health or addiction system. PLEO can lend a listening ear, provide resources, and help you navigate the system to better understand what service options might be available to you in the community.
PLEO’s confidential helpline: In Ottawa call: 613-321-3211. Outside Ottawa within Eastern Ontario call: 1-855-775-7005 (Toll Free) www.pleo.on.ca