Getting Help Fast


Youth Services Bureau 24-7 Crisis Line or Chat:  Call 613-260-2360 or 1-877-377-7775 (toll free for Eastern Ontario) or text

Distress Centre 24-7 Crisis Line: Call 613-238-3311 or 1-866-996-0991 (toll free for Eastern Ontario).

TAO-Tel-Aide 24/7, service confidentiel : Composez jour et nuit le 613-741-6433 ou le 1-800-567-9699



For Crossroads services or for more information on our services, please contact us directly at 613-723-1623 ext. 232 or at  We work with children under the age of 12, that reside in our catchment area:  Area Served

To book a single session counselling appointment with us you can call 613-723-1623 ext 232 or email  You may also visit to book a single session with us.  Counselling Connect offers free single session help for children, youth and adults living in Ottawa and the surrounding area.

If your child is over the age of 12, contact the Youth Services Bureau at 613-729-1000 or

All services are free of charge.

Pour des services en santé mentale en français pour les personnes et familles francophones, prenez rendez-vous à Counselling on Connecte,,  ou contactez Le Cap au 613-789-2240;

For Indigenous services, book a session with an Indigenous counsellor on Counselling Connect,, or call Wabano at 613-748-5999;

Our Child & Family Clinic:

The clinic is open every Wednesday from 9am to noon, and every Thursday from noon to 8pm.  An appointment is required. These quick-access single-session counselling appointments provide an opportunity to meet with one of our trained mental health professionals who will work closely with you to determine the best course of action to address your concerns.  You may come in person or choose a virtual appointment.  At the end of the session, you may:

  • decide that you have what you need to support your child with your existing strengths and resources;
  • gain ideas, information and referrals for follow up on supports for your child;
  • opt for other services with Crossroads, such as in-home treatment, child and family therapy, or skill building groups.

*To participate in a quick-access Child & Family Clinic session, you must reside in Ottawa. Please see the Area Served page in the About Crossroads tab.

**We are also required by law to inquire about custody arrangements. In the event of joint custody, both legal guardians must agree to the service as the file is opened in the child’s name. If you have any questions about custody or consent to services, please call us at  613-723-1623 x 232.

Sessions are provided in-person, virtually, or by phone.


1Call1Click helps you find the right mental health and addiction service and will assist you with making the appointment.   This is a bilingual service that also coordinates care for children & youth with complex mental health and addictions needs who require services from numerous providers.    1Call1Click     613-260-2360 or toll free at 1-877-377-7775

Parent Support and Confidential Helpline

Parents Lifeline of Eastern Ontario (PLEO) is staffed by parents who understand what you are going through because they have supported their own child through the mental health or addiction system. PLEO can lend a listening ear, provide resources, and help you navigate the system to better understand what service options might be available to you in the community.  PLEO’s confidential helpline:  In Ottawa call: 613-321-3211 or toll free at 1-855-775-7005



Child & Family Clinic Hours


Let us know if you would prefer an in-person,  phone, or virtual session when booking your appointment.

WEDNESDAY 9am – noon  and

THURSDAY  Noon-8pm 


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