Complaints Process

We are here to help. As part of our commitment to deliver the best possible services for children and families, Crossroads has established a complaints process. Should you have a concern about any aspect of our services, the first step is to speak directly with your care team worker. If this does not resolve your concern, or if you do not feel comfortable discussing the issue with your care team member, please contact us to address this with a supervisor: or 613-723-1623×259.

If you are unsatisfied with how your concern has been addressed, please contact our executive director who will attempt to provide a resolution to the problem: or 613-723-1623×228.   If this is not sufficient, you can report your concerns to the Program Supervisor of the Regional Office of the Ministry of Health and Long-Term Care.  Let us know and we will be happy to provide you with the relevant name and phone number.

Finally, you have the right to access the Office of the Ombudsman of Ontario.

Toll-free (inside Ontario only): 1-800-263-1830
Outside Ontario: 416-586-3300
TTY (teletypewriter): 1-866-411-4211
Fax: 416-586-3485

Children & Youth Unit
401 Bay Street, Suite 2200
Toronto, ON M7A 0A6

Toll-free (inside Ontario only): 1-800-263-2841
Telephone: 416-325-5669
TTY (teletypewriter): 416-325-2648
Fax: 416-325-5681

Child & Family Clinic Hours

Let us know if you would prefer an in-person,  phone, or virtual session when booking your appointment.

WEDNESDAY 9am – noon  and

THURSDAY  Noon-8pm 

 Download Clinic Forms


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