Accessibility Policy

Accessibility Policy

Crossroads will ensure that services are accessible to all clients and that its policies, practices and procedures are consistent with the following principles:

  1. Services shall be provided in a manner that respects the dignity and independence of persons with disabilities.
  2. Persons with disabilities shall be given an opportunity equal to that given to others who obtain and benefit from our services.

POLICY:

Statement of Commitment:

CCMHC is committed to meeting the needs of people with disabilities by preventing and removing barriers to accessibility wherever possible.  CCMHC will strive to provide its services in a way that respects the dignity and independence of people with disabilities. CCMHC will ensure that our premises are welcoming and accessible to people with disabilities, their support person(s) and animals.  CCMHC meets, and will continue to meet, accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005, S.O. 2005, c. 11.

Policy:

CCMHC will maintain its accessibility policies in written format.  These policies will be available on the CCMHC website and in accessible formats when requested.

CCMHC will maintain a multi-year accessibility plan.  This plan will outline CCMHC’s commitment to deliver accessible services and will be reviewed a minimum of every 4 years.  This plan will be made available on the CCMHC website and in accessible formats when requested.

When providing information to or communicating with a person with a disability, CCMHC will provide this information and communication in a manner that will consider their disability and ensure it is accessible to the individual.

CCMHC is committed to implementing an accessible website and website content that will comply with the Web Content Accessibility Guidelines (WCAG 2.0).

CCMHC is committed to providing training to employees and others who provide services on behalf of CCMHC.  This training will include:

  • Integrated Accessibility Regulations and Accessible Customer Service Standards;
  • Human Rights Code and its relevance to people with disabilities;
  • Changes made to CCMHC Accessibility policies.

CCMHC will incorporate accessibility requirements under the Integrated Accessibility Standard Regulations when building or re-developing a public space identified under the Accessibility Standard for the Design of Public Spaces.

Responsibility:

The Executive Director has overall responsibility to ensure the CCMHC meets the standards as set out in the Accessibility for Ontarians with Disability Act and its regulations.

The Executive Director ensures that this policy and the multi-year accessibility plan is reviewed at a minimum every 4 years.

Walk In Clinic Hours

NO APPOINTMENT REQUIRED!

WEDNESDAY

9am – noon

THURSDAY

Noon – 8pm
(last appointment 6:30pm)

 Download Clinic Forms

LOCATION

1755 Courtwood Crescent
Ottawa, ON K2C 3J2

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The walk-in clinic is closed on December 25 & 26 and on January 1 & 2.