Accessibility Policy

Accessibility Policy

Crossroads will ensure that services are accessible to all clients and that its policies, practices and procedures are consistent with the following principles:

  1. Services shall be provided in a manner that respects the dignity and independence of persons with disabilities.
  2. Persons with disabilities shall be given an opportunity equal to that given to others who obtain and benefit from our services.


Statement of Commitment:

CCMHC is committed to meeting the needs of people with disabilities by preventing and removing barriers to accessibility wherever possible.  CCMHC will strive to provide its services in a way that respects the dignity and independence of people with disabilities. CCMHC will ensure that our premises are welcoming and accessible to people with disabilities, their support person(s) and animals.  CCMHC meets, and will continue to meet, accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005, S.O. 2005, c. 11. 

Scope: This policy applies to all employees, volunteers, students, contractors and members of the Board of Directors. 


3.1 CCMHC will maintain its accessibility policies in written format.  These policies will be available on the CCMHC website and in accessible formats when requested. 

3.2 CCMHC will maintain a multi-year accessibility plan.  This plan will outline CCMHC’s commitment to deliver accessible services and will be reviewed a minimum of every 4 years.  This plan will be made available on the CCMHC website and in accessible formats when requested. 

3.3 When providing information to or communicating with a person with a disability, CCMHC will provide this information and communicate in a manner that will consider their disability and ensure it is accessible to the individual. 

3.4 CCMHC is committed to maintaining an accessible website and website content that complies with the Web Content Accessibility Guidelines (WCAG 2.0).   

3.5 CCMHC is committed to providing training to employees and others who provide 

services on behalf of CCMHC.  This training will include:   

3.5.1 Integrated Accessibility Regulations and Accessible Customer Service Standards; 

  1. Human Rights Code and its relevance to people with disabilities; 
  1. Changes made to CCMHC Accessibility policies. 

 3.6 CCMHC will incorporate accessibility requirements under the Integrated Accessibility Standard Regulations when building or re-developing a public space identified under the Accessibility Standard for the Design of Public Spaces. 

Responsibility:   The Executive Director has overall responsibility to ensure the CCMHC meets the standards as set out in the Accessibility for Ontarians with Disability Act and its regulations. 

The Executive Director ensures that this policy and the multi-year accessibility plan is reviewed at a minimum every 4 years. 

March 28, 2022

Child & Family Clinic Hours


Let us know if you would prefer an in-person,  phone, or virtual session when booking your appointment.

WEDNESDAY 9am – noon  and

THURSDAY  Noon-8pm 


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